Customer Service

We have customer service available Tuesday - Saturday 9am - 5pm. Please call 03 5561 1977 and leave a message outside of these hours or call during work hours for an immediate response. 

Email is available at LadyBayRMB@outlook.com

Facebook Messenger is available at Lady Bay Remedial Massage & Beauty. (link)

Refunds

Refunds are unavailable however we can do account credit or gift vouchers.

Unhappy with a treatment? Please contact the spa directly using the above inquiry form or calling the spa on 03 5561 1977.

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Customer Service

We have customer service available Tuesday - Saturday 9am - 5pm. Please call 03 5561 1977 and leave a message outside of these hours or call during work hours for an immediate response. 

Email is available at LadyBayRMB@outlook.com

Facebook Messenger is available at Lady Bay Remedial Massage & Beauty. (link)

Please reload

Customer Service

We have customer service available Tuesday - Saturday 9am - 5pm. Please call 03 5561 1977 and leave a message outside of these hours or call during work hours for an immediate response. 

Email is available at LadyBayRMB@outlook.com

Facebook Messenger is available at Lady Bay Remedial Massage & Beauty. (link)

Please reload

Customer Service

We have customer service available Tuesday - Saturday 9am - 5pm. Please call 03 5561 1977 and leave a message outside of these hours or call during work hours for an immediate response. 

Email is available at LadyBayRMB@outlook.com

Facebook Messenger is available at Lady Bay Remedial Massage & Beauty. (link)

Please reload

Customer Service

We have customer service available Tuesday - Saturday 9am - 5pm. Please call 03 5561 1977 and leave a message outside of these hours or call during work hours for an immediate response. 

Email is available at LadyBayRMB@outlook.com

Facebook Messenger is available at Lady Bay Remedial Massage & Beauty. (link)

Please reload

Enquiries

Customer Service

Customer service available Tuesday - Saturday 9am - 5pm.

Please call 03 5561 1977 during work hours for an immediate response.

 

Outside of work hours:

Call 03 5561 1977 and leave a message

Email is available at ladybayrmb@outlook.com

Facebook Messenger is available at Lady Bay Remedial Massage

All of these details are available at the bottom of our website or use the above enquiry form and we will get back to you as soon as possible.

What to Bring

Most treatments will not require you to provide anything.

 

If you are wanting to use a Lady Bay Remedial Massage Gift Certificate please remember to bring it along with you as we cannot perform treatment without the voucher (unless you are willing to pay full price and use the voucher in the future).

Gift Vouchers

When booking an appointment to use a Gift Voucher (Gift Certificate) please make the staff member aware as they will need details from the voucher.

It is recommended (but not always necessary) to book 1 week in advance to receive your desired treatment.

Please remember to bring your Gift Voucher to your appointment as we cannot do the treatment without the voucher (unless you are willing to pay full price and use the voucher in the future).

Treatments using Gift Vouchers can be upgraded by your own expense.

Gift vouchers are not refundable, transferrable or redeemable for cash.

Lady Bay Remedial Massage & Beauty is not responsible for lost or stolen gift vouchers.

Gift Vouchers can not be used or redeemed on Sundays.

Pregnancy

If you are pregnant Lady Bay Remedial Massage needs to be aware when booking the appointment or before the appointment begins.

Treatments are only recommended to women after the first trimester (12 weeks) of pregnancy is completed unless performed by a fully qualified Pregnancy Massage Practitioner.

Some treatments are not recommended at all while pregnant.

If discretion is needed please tell the Receptionist or your Therapist. The Receptionist will only tell the Therapist doing the treatment so they can avoid any products, treatments or movements that are not recommended during pregnancy.

Your Therapist will have a conversation with you (discretely if needed) to confirm that you are comfortable laying on your stomach, back or side during treatment or to recommend a different treatment if needed.

Therapists have the right to refuse treatment to women during the first trimester (12 weeks) of pregnancy.

Illness

Lady Bay Remedial Massage needs to be aware if you have any illness, injury or skin condition. 

It is recommended to tell the Receptionist or Therapist when booking an appointment or before the appointment begins so we can tailor it to suit your needs.

Some treatments are not recommended during illness.

Treatments are not recommended while ill. Being treated can make you feel worse as treatments move toxins around the body.

Some medical conditions require a Doctors Certificate before treatment.

Treatments cannot be performed while diagnosed with cancer unless a Doctors Certificate is provided before treatment.

Treatments cannot be performed during Chemotherapy or within 6 months since your last Chemotherapy session.

Refunds

Lady Bay Remedial Massage does not give cash refunds.

Refunds are only available as Store Credit or Gift Vouchers. 

Refunds are unavailable for products.

Samples are available to try new products.

If you are unhappy with a treatment or product please contact Lady Bay Remedial Massage directly by

Using the above enquiry form

Calling 03 5561 1977

Emailing ladybayrmb@outlook.com

Facebook link down below

​For more information please read our Terms & Conditions.

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Level 1, Lady Bay Resort

2 Pertobe Road

Warrnambool, VIC, 3280

Tel: (03) 5561 1977

ladybayRMB@outlook.com

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Opening Hours

Tuesday: 9am - 5pm

Wednesday:  9am - 5pm

Thursday: 9am - 5pm

Friday:  9am - 5pm

Saturday: 9am - 5pm

Sunday:  Closed​​

Monday: Reiki by appointment.